Refund policy

Our guarantee

Use it for 30 days. If it doesn't do what you wanted, tell us and we'll refund you in full, including what you paid for shipping.

We mean this plainly. You don't have to prove anything, keep the packaging, or explain yourself.

How to get a refund

Email support@visualizesports.com with your order number and a sentence about what went wrong. That's the whole process.

For orders under $50, don't bother shipping anything back. Keep the tool, give it to a playing partner, whatever you like. Return postage on a $16 item costs more than the item, and making you pay it would make the guarantee meaningless.

For orders of $50 or more, we'll send you a prepaid return label.

When you'll see the money

We issue refunds within 2 business days of hearing from you. Your bank usually takes another 3 to 10 days to show it, which is out of our hands.

Damaged, defective, or wrong item

Email us a photo and we'll ship a replacement immediately, or refund you, whichever you prefer. No return needed and no 30-day limit on defects. If one of our tools breaks in normal use, that's on us.

Exchanges

Want a different color or a different tool? Email us. For anything of equal value we'll just send the new one. You don't need to return the first.

What this doesn't cover

Deliberate damage, and orders placed more than 30 days ago that aren't a defect claim.

Questions: support@visualizesports.com · +1 (480) 304-1378